Privacy policy
Last updated: March 30, 2025
At Antiocco, we take your privacy seriously. Please read this Privacy Policy carefully to understand how we handle your personal data.
This Privacy Policy explains how Antiocco ("Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase from antiocco.com ("Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services whether you are a customer, website visitor or another individual whose information we have collected under this Privacy Policy regardless of whether you are in the Netherlands or elsewhere.
By accessing, using or purchasing from our Site, you agree to engage in our "Services" and be bound by the following Terms of Service ("Terms"), including additional terms, conditions and policies referenced here or available via hyperlink. These Terms of Service apply to all users of the Site, including, but not limited to, browsers, vendors, customers, merchants and contributors of content.
Please note that your use of Antiocco’s Services is always subject to our Terms of Use, which incorporates this Privacy Policy. Any terms used in this Policy without definition have the meanings given in the Terms of Use.
If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms. Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the most current version of the Terms of Service on this page at any time. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for updates. Your continued use of or access to the website after any changes are posted constitutes acceptance of those changes. Our store is hosted on Shopify Inc., which provides the online e-commerce platform that enables us to sell our products and Services to you.
Changes Privacy Policy
We may update this Privacy Policy from time to time. This may be to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date and take any other steps required by applicable law. We may also notify you via email if required by law.
If you continue to use the Services after changes to the Privacy Policy have been posted, this indicates your acceptance of all the changes.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as detailed below. The information we collect and use differs depending on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect to:
- Communicate with you;
- Provide or improve the Services;
- Comply with applicable legal obligations;
- Enforce our Terms of Service;
- Protect or defend the Services, our rights and the rights of our users or others.
This Privacy Policy does not cover the practices of companies we do not own or control or individuals we do not manage, such as third-party websites or services.
Antiocco processes personal data only as necessary to fulfill contractual obligations, comply with legal requirements, and for legitimate interests such as fraud prevention, marketing with consent, and service improvement. Users may access, correct, delete, restrict processing or withdraw consent regarding their personal data by contacting support@antiocco.com. Data processed prior to revocation may still be legally processed.
What Personal Information We Collect
Information We Collect Directly From You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, web beacons or similar technologies ("Cookies"). Usage Data may include:
- Device information;
- Browser information;
- Network connection details;
- Your IP address;
- Other details about your interaction with the Services, such as pages visited.
You can manage your cookie preferences by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of our Site. For more details on how to manage cookies, see the "Cookies" section below or refer to your browser’s help documentation.
Server Log Files
Information We Obtain From Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who collect information on our behalf. Examples include:
- Companies that support our Site and Services, such as Shopify;
- Payment processors who collect payment information (e.g., bank account, credit or debit card details, billing address) to fulfill your orders and perform our contract with you by providing requested products or services;
- Third parties we collaborate with, who may automatically collect information using online tracking technologies (e.g., pixels, web beacons, software development kits, third-party libraries and cookies) when you visit our Site, open or click on emails we send or interact with our Services or advertisements.
All information obtained from third parties will be handled in accordance with this Privacy Policy. Refer to the section below, "Third Party Websites and Links," for additional details.
How We Use Your Personal Information
Providing products and services
We use your personal information to provide the Services and perform our contract with you. This includes:
- Processing your payments and fulfilling your orders;
- Sending notifications about your account, purchases, returns, exchanges or other transactions;
- Creating, maintaining and managing your account;
- Arranging shipping and facilitating returns or exchanges;
- Supporting other features and functionalities related to your account.
If you opt to use additional Shopify services, we may enhance your shopping experience by enabling Shopify to match your account with those services. In such cases, Shopify will process your information according to its Privacy Policy and Consumer Privacy Policy.
Registration on this website and processing of data (Customer and contract data)
Marketing and Advertising
We may use your personal information for marketing and promotional purposes. This includes sending marketing, advertising and promotional communications via email, text message or postal mail and displaying advertisements for products or services. We may also tailor the Services and advertising on our Site and other websites using your information. For EEA residents, the legal basis for sending marketing communications via email or text message is your consent, per Art. 6(1)(a) GDPR, which you may provide through an opt-in mechanism and revoke at any time. For other marketing activities, such as displaying advertisements, the legal basis is our legitimate interest in promoting our products, per Art. 6(1)(f) GDPR.
Analytics and Advertising (Google Analytics, Facebook Pixel, vb.)
We may also tailor the Services and advertising on our Site and other websites using your information, including through third-party tools like Google Analytics, Google Tag Manager, Google AdWords, Google Remarketing, Google Signals, Facebook Pixel, Microsoft Advertising, LinkedIn Insight Tag and YouTube plugins. These tools may collect data such as IP address, browser type and usage patterns to analyze user behavior, optimize advertising and enhance our Site, based on our legitimate interests (Art. 6(1)(f) GDPR) or your consent (Art. 6(1)(a) GDPR) as detailed in our Cookie Policy. For example, Google Analytics uses cookies to track anonymized usage data, with IP anonymization enabled within the EU/EEA and data may be transferred to the US under strict safeguards. You can opt out of these tools via their respective settings (e.g., https://tools.google.com/dlpage/gaoptout for Google Analytics) or by adjusting your browser preferences. For full details, see our Cookie Policy.
Security and fraud prevention
We use your personal information to detect, investigate or address potential fraudulent, illegal or malicious activity. If you register an account, you are responsible for keeping your credentials secure. We strongly advise against sharing your username, password or other access details with anyone. If you suspect your account has been compromised, please contact us immediately. For EEA residents, the legal basis for these activities is our legitimate interest in maintaining a secure website for you and other customers, per Art. 6 (1) (f) GDPR.
Communicating with you and service improvement
We use your personal information to provide customer support and improve our Services. This aligns with our legitimate interests in responding to you, delivering effective services and maintaining our business relationship with you, per Art. 6 (1) (f) GDPR.
Contact form and if you use our live chat
If you send us questions via the contact form, we collect the data you enter, including contact details you provide, to answer your question and any follow-up inquiries. We process this data only with your consent under Art. 6(1)(a) GDPR and do not share it without your permission. If you use our live chat feature, powered by Shopify, we collect your given name, company name (optional), email address and the contents of your chat session to address your inquiries in real-time. You may download a transcript of your chat at the end of the session. This data is also processed based on your consent (Art. 6(1)(a) GDPR). You may revoke your consent for either contact form or live chat data at any time by emailing support@antiocco.com. Data processed before revocation may still be legally processed. We retain this data until you request deletion, revoke consent or the purpose for its storage no longer applies (e.g., after fulfilling your request), subject to any mandatory statutory retention periods.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). Cookies that are necessary to enable electronic communications or to provide certain functions you request (such as maintaining your shopping cart) are stored pursuant to Art. 6(1)(f) of the European Union’s General Data Protection Regulation (GDPR), based on our legitimate interest in delivering an optimized and error-free service. Other cookies, such as those used for analytics or advertising, are only stored with your consent under Art. 6(1)(a) GDPR, as detailed in our Cookie Policy. We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners. For more information on how we use cookies, please refer to our Cookie Policy.
How We Disclose Personal Information
We may disclose your personal information to third parties in certain circumstances. This may be for contract fulfillment, legitimate purposes or other reasons outlined in this Privacy Policy, including:
- With vendors or third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping);
- With business and marketing partners to provide services and advertise to you, who will use your information per their own privacy notices;
- When you direct us, request or consent to us sharing certain information with third parties (e.g., for shipping products or through social media widgets and login integrations);
- With our affiliates or within our corporate group, in our legitimate interests to operate a successful business;
- In connection with business transactions (e.g., mergers or bankruptcy), to comply with legal obligations (such as responding to subpoenas, search warrants or similar requests), to enforce our Terms of Service or to protect the Services, our rights and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes described in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
| Category |
Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.
With your consent, we share personal information for advertising and marketing activities.
Third Party Websites and Links
Children's Data
The Services are not designed for children and we do not intend to collect personal information about children under 16 years of age. If your child has provided us with personal information, you may contact us using the details below to request its deletion.
As of January 06, 2025 (the Effective Date of this Privacy Policy), we have no actual knowledge of "sharing" or "selling" personal information of individuals under 16 years of age, as these terms are defined by applicable laws such as the California Consumer Privacy Act (CCPA) in the United States. For EEA residents, we comply with GDPR requirements and do not knowingly process personal data of children without parental consent.
Security and Retention of Your Information
Note that no security measures are perfect and we cannot guarantee absolute security. Information you send to us may not be secure during transit, so we recommend avoiding insecure channels for sensitive or confidential data. We implement industry-standard security measures, such as encryption of data in transit and at rest, access controls and regular security audits, to protect your personal information.
We retain your personal information based on factors such as:
- Maintaining your account;
- Providing the Services;
- Complying with legal obligations;
- Resolving disputes;
- Enforcing applicable contracts and policies.
Your Rights
Depending on your location, you may have the following rights regarding your personal information, though these are not absolute and may apply only in certain circumstances. We may decline your request as permitted by law:
- Right to Access/Know: Request access to personal information we hold about you, including how we use and share it.
- Right to Delete: Request deletion of personal information we maintain about you.
- Right to Correct: Request correction of inaccurate personal information we hold.
- Right of Portability: Request a copy of your personal information and, in certain cases, its transfer to a third party, with exceptions.
- Right to Opt Out of Sale, Sharing or Targeted Advertising: Direct us not to "sell" or "share" your personal information or opt out of processing for "targeted advertising" (as defined by applicable laws). If you visit our Site with the Global Privacy Control opt-out signal enabled, we will treat this as an opt-out request for the device and browser you use, based on your location.
- Restriction of Processing: Request that we stop or restrict processing your personal information.
- Withdrawal of Consent: Withdraw consent where we rely on it to process your information.
- Appeal: Appeal our decision if we decline your request, by replying directly to our denial.
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Managing Communication Preferences: Opt out of promotional emails using the unsubscribe option in our emails. Non-promotional emails (e.g., about your account or orders) may still be sent.
You may exercise these rights via our Site or by contacting us using the details below. We will not discriminate against you for exercising them. We may need to verify your identity (e.g., via email or account details) before responding substantively. You may appoint an authorized agent to request on your behalf, but we will require proof of authorization and may verify your identity directly. We will respond as required by applicable law.
Complaints
International Users
If we transfer your information outside Europe, we rely on mechanisms like the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the UK’s competent authority, as applicable, unless the transfer is to a country deemed to provide adequate protection.