Shipping policy

At Antiocco, we aim to deliver your orders quickly, securely, and transparently. Below you will find all relevant information regarding our shipping process.

Shipping Regions

We ship to all European Union member countries.

Shipping Fees

  • There are no shipping fees for your orders; all standard deliveries are free of charge.

  • In the case of a product return, return shipping costs are the responsibility of the customer.

Order Processing and Dispatch Time

  • Orders are processed and dispatched as quickly as possible on business days.

  • Orders placed on business days are generally shipped on the same day whenever possible.

  • Orders placed on weekends or Dutch public holidays are processed on the next business day.

  • During public holidays, campaigns, promotions or peak seasons, processing times may be extended.

  • Delivery times depend on the operational conditions of the shipping carriers (holidays, weather, etc.), and therefore we cannot guarantee specific delivery dates or times.

Delivery Times

  • Antiocco is not responsible for delays caused during transit.

  • Delivery schedules depend on the performance of the shipping carriers and may vary.

Shipping Carriers

We use FedEx, DHL, UPS, and PostNL for shipping our orders. 

Customs and Taxes

  • Shipments between European Union countries generally do not incur additional customs duties.

  • Any additional local taxes or fees, if applicable, are the responsibility of the customer.

Order Tracking

  • Once your order is dispatched, you will receive a tracking number.

  • You can track your shipment via the official website of the respective carrier.

Delivery Issues

  • Please inspect your package and its contents upon delivery.

  • For damaged or incomplete items, please notify us on the same day of delivery. Notifications received later than this will not be eligible for Antiocco responsibility.

  • In case of incorrect or damaged products, contact us at support@antiocco.com

  • Antiocco will coordinate with the relevant shipping carrier to resolve the issue.

Address Changes

  • Address changes can be requested before the order is dispatched.

  • Please send your request as soon as possible to support@antiocco.com.

  • Once the order has been handed over to the shipping carrier, address changes cannot be accommodated.

Important Notices

  • Please double-check your shipping address before placing an order. Antiocco cannot change packages sent to the wrong address.

  • Requests to reroute or hold shipments after dispatch must be made directly with the carrier.

  • Economy shipping options may have limitations regarding rerouting or holding services.

  • No signature is required for deliveries; please ensure the package can be safely received.