Information desk in a large building with people around

FAQ's

Frequently asked questions

ORDER PROCESSING

We process and dispatch orders as quickly as possible on business days. Orders placed on business days are generally shipped the same day whenever possible. Orders placed on weekends or on Dutch public holidays are processed on the next business day.

Please note that processing and dispatch operations may be limited or unavailable on official public holidays in the Netherlands.

(These dates are based on the official public holidays calendar of the Netherlands. For details, please refer to the official government calendar.)

During busy periods such as sales, promotions or peak seasons order processing times may be extended.

Delivery times depend on the shipping carrier and may be affected by factors beyond our control, such as public holidays or weather conditions.

For carrier-specific holiday schedules, we recommend checking FedEx, UPS, PostNL directly.

If you need further assistance, please contact us at support@antiocco.com .

Orders begin processing shortly after they are placed to ensure timely delivery. If you wish to cancel or modify your order, please contact us as soon as possible at support@antiocco.com.

In your email, please include the name used for the purchase, the email address associated with the order, and your order number.

Once an order has been packed or shipped, it can no longer be canceled or modified. In this case, the order may be returned in accordance with our refund policy after delivery.

Order processing and shipping do not take place on Saturdays, Sundays or on official public holidays in the Netherlands.

(These dates are based on the official public holidays calendar of the Netherlands. For details, please refer to the official government calendar.)

Please note that order processing takes place on business days only and may be delayed during busy periods such as sales, promotions or peak seasons.

Delivery time depends on our carriers may be affected by delays such as holidays, weather conditions etc.
Please check the carriers holiday schedules FedEx, UPS, PostNL

We appreciate your understanding regarding any delays during these periods. For further assistance, please contact us at support@antiocco.com.

After placing your order, you will receive an order confirmation email shortly. This email confirms that we have received your order and includes your order details.

If you do not receive the confirmation email within a short time, please check your spam or junk folder.

If the confirmation email is still missing, contact us at support@antiocco.com using the email address used for your purchase, and we will be happy to assist you.

Orders are processed and dispatched as quickly as possible on business days. Orders placed on business days are generally shipped the same day whenever possible. Orders placed on weekends or on Dutch public holidays are processed on the next business day.

Delivery times depend on the shipping carrier and your location within the European Union. While we aim to deliver orders promptly, delivery schedules may vary and delays may occur due to factors beyond our control, such as public holidays, weather conditions or carrier-related issues.

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number so you can follow your delivery.

If you have questions about your shipment, please contact us at support@antiocco.com

We strive to keep product availability information on our website as accurate and up to date as possible. If a product is marked as “Sold out”, it means the item is currently unavailable.

Due to high demand or supply chain processes, restock timelines may vary, and we are unable to provide exact restock dates.

If you would like to check availability or inquire about a specific product, you may contact us via the Contact Us section on our website or email us at support@antiocco.com, including the product name, color and size.

Our customer support team can also assist with suggesting similar available products.

Currently, Antiocco does not offer gift cards. We plan to introduce this option in the future. Please check our website or social media for updates.

DELIVERY PROCESSES

Please check our shipping policy here.

Important Note:

To ensure your return requests are processed promptly and smoothly, please submit them to returns@antiocco.com. Our customer service departments aim to provide you with faster and more efficient support by ensuring your requests reach the appropriate team. This helps prevent any delays in your return process and allows us to offer you the best possible assistance.

Orders are processed and dispatched as quickly as possible on business days. Orders placed on business days before 16:00 (CET) are generally dispatched the same day. Orders placed after 16:00, on weekends or on official Dutch public holidays are processed on the next business day.

We ship to all European Union countries.

Estimated transit times after dispatch:

The Netherlands and neighboring countries: typically 1–3 business days
Other EU countries: typically 3–5 business days

Please note: These transit times are estimates only and may vary depending on the shipping carrier, weather conditions, holidays or other unforeseen circumstances. Antiocco cannot guarantee exact delivery dates or times, as delivery is handled entirely by the carrier.

For information on carrier-specific holiday schedules and potential delays, please check FedEx, UPS or PostNL.

If you experience any issues with your delivery, contact us at support@antiocco.com

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this number to monitor your shipment online through the shipping carrier’s official website.

We use FedEx, UPS, DHL, and PostNL for our deliveries. Please note that delivery times and tracking updates are determined by the carrier and may be affected by holidays, weather or other operational factors.

If you encounter any issues with tracking your order, please contact us at support@antiocco.com and we will assist you.

FedEx Track and Trace

UPS Track and Trace

DHL Track and Trace

PostNL Track and Trace

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with neighbors, household members or anyone at your delivery address who may have received the package on your behalf.

Next, you can contact the shipping carrier used for your order (FedEx, UPS, DHL or PostNL) to initiate an investigation or trace. Once you have any reference number or trace ID from the carrier, please email us at support@antiocco.com with the details.

We will coordinate with the shipping carrier to investigate your package and provide guidance on next steps. Please note that delivery times and package handling are ultimately managed by the carrier, and external factors such as holidays, weather or operational delays may affect delivery.

If your package is returned to us by the carrier, it may be due to an incorrect address, delivery attempt failure or other issues during transit.

Once we receive the returned package, we will contact you to confirm your shipping details and discuss the next steps, which may include reshipping the order. Please note that additional shipping fees may apply for resending the package.

To help prevent returns, please ensure your shipping address is correct and complete when placing your order. Address changes can only be accommodated before the order is handed over to the carrier.

For any questions or assistance, contact us at support@antiocco.com.

Delivery times depend on the carrier’s operations and may be affected by holidays, weather conditions or other unforeseen circumstances. Antiocco is not responsible for delays during transit.

If your order is taking longer than expected, please check the tracking information provided by the carrier (FedEx, DHL, UPS or PostNL).

If you still have concerns after checking the tracking details, contact us at support@antiocco.com. We will help coordinate with the carrier and provide guidance on the next steps.

Please note that processing and dispatch operations may be limited or unavailable on official public holidays in the Netherlands.

(These dates are based on the official public holidays calendar of the Netherlands. For details, please refer to the official government calendar.)

During busy periods such as sales, promotions or peak seasons order processing times may also be extended.

We appreciate your understanding regarding any delays during these periods. For further assistance, please contact us at support@antiocco.com.

In some cases, your order may be shipped in multiple packages. This can happen if items are shipped from different warehouses or suppliers or if part of your order is temporarily out of stock.

If your order is split into multiple packages, each shipment will have its own tracking number, and you will receive notifications for each package once it is dispatched. Delivery times for separate packages may vary depending on the carrier and destination.

If you would like your items to be shipped in separate packages intentionally, please inform Antiocco at the time of ordering by leaving a note in the order comments. We will do our best to accommodate your request.

For further assistance, contact us at support@antiocco.com

SHIPPING ZONES and FEES

We currently ship to all countries within the European Union.

Please note that we do not ship to countries outside the EU at this time.

If you have questions about shipping to your specific location, feel free to contact us at support@antiocco.com

We are pleased to offer free standard shipping on all orders within the European Union. No shipping fees will be applied at checkout.

Delivery Options
Orders are shipped via our standard carriers, and delivery times may vary depending on your location. For estimated delivery times, please refer to the Delivery Times / FAQ section.

Promotions & Upgrades
If you would like your order shipped via express delivery, this can be arranged at an additional cost. To request express shipping, please indicate your preference in the “Special Instructions” or “Order Notes” field at checkout.

At Antiocco, we aim to deliver your orders quickly and securely from our facility in the Netherlands. Orders are processed and dispatched as promptly as possible on business days. Processing and shipping may be slightly delayed during busy periods, such as holidays, promotions or peak seasons.

We ship Monday through Friday, excluding Dutch public holidays, using reliable carriers including FedEx, DHL, UPS, and PostNL. Standard shipping is free of charge for all EU orders.

Express shipping is available upon request. Customers who wish to use express delivery can indicate this in the “Special Instructions” or “Order Notes” field at checkout. The shipping cost for express delivery, as provided by the carrier, is the customer’s responsibility and must be paid in advance.

Delivery times depend on the carrier and your location, and may be affected by external factors such as weather or operational delays. For more details on estimated delivery times, please see our Delivery Times / FAQ section.

Standard shipping within the European Union is free and the cost will not change after checkout.

If you request additional services, such as express shipping, the carrier’s fee for the service will apply. In this case, the extra shipping cost must be paid in advance, and it may be added to your order after checkout if requested.

EXCHANGE & RETURN

You can find the full details of our return, refund, and exchange policy here.

Important Note:

To ensure your request is processed promptly, please submit all return requests to returns@antiocco.com. Orders can only be returned within the timeframe and conditions outlined in our policy. Return shipping costs are generally the responsibility of the customer, unless the product is defective or incorrect.

Submitting your request directly to this email helps our customer service team handle your case efficiently and prevents any delays in processing your return.

You can exchange an item for the same product in a different size or for a higher-priced item, subject to availability. For full details, please see here.

Important Note:
To ensure your exchange is processed promptly, submit your request to returns@antiocco.com. Any price difference for exchanges must be covered by the customer. Following this process helps our team handle your request efficiently and prevents delays.

Return shipping costs are the responsibility of the customer. While Antiocco provides free shipping for new orders, any costs associated with returning items must be covered by the person making the return.

Once your return is received and inspected by Antiocco, we will process your refund promptly. Refunds are usually issued within 7–14 business days after we receive the returned items. Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.

For any questions regarding your refund status, please contact us at returns@antiocco.com

Certain items cannot be returned for hygiene, safety or legal reasons. These include, but are not limited to:

Personal care items or cosmetics once opened
Intimate apparel, swimwear or undergarments
Gift cards and downloadable digital products
Customized or personalized items
Items marked as “final sale” or “non-returnable” on the product page

Please note that Antiocco reserves the right to refuse any return that does not meet the conditions outlined in our return policy. All eligible returns must be submitted in accordance with our instructions at returns@antiocco.com

PRODUCT CONFITION and CARE

To help your Antiocco items stay in the best condition, we recommend following the OccoWear Care Guide. This guide provides detailed instructions on cleaning, storing, and maintaining to ensure longevity and preserve quality.

You can access the full care guide here for step-by-step instructions. Following these recommendations will help keep your items looking their best over time.

All of our products may show natural wear or minor imperfections during use. This includes fabric wear for clothing and scratches or plating wear for jewelry. We recommend handling your items with care. Antiocco is not responsible for scratches, stains, plating wear or other minor imperfections resulting from normal use.

Antiocco product images are carefully photographed to accurately represent the color and details of each item. However, due to screen settings, device types or lighting conditions, the colors may appear slightly different on your computer or mobile screen. Minor color variations are normal and do not affect the quality or material of the product.

Antiocco is happy to assist if a product you received is damaged or defective. Please inspect your item on the same day of delivery and report any damage or missing parts immediately to support@antiocco.com.

Important: If you do not report a defect on the same day you receive the product, Antiocco cannot be held responsible. This is in accordance with our policies and standard practices in Europe to protect both customers and the company.

We may need to inspect the product to determine the best solution.

Please note that Antiocco is not responsible for normal wear and tear, color fading or minor imperfections.

TAXES and NOTES

Since we ship to countries within the European Union, additional customs duties generally do not apply. Any applicable local taxes or fees are the responsibility of the customer.

Since we ship only within European Union countries, shipments generally do not incur additional customs duties. Any local taxes, VAT or fees that may apply are the customer’s responsibility. As there are no customs fees within the EU, refusing payment is not applicable for standard shipments.

Please double-check your shipping address before checkout. Antiocco cannot replace packages sent to incorrect addresses.

Once dispatched, orders cannot be modified or expedited. Address changes must be requested before dispatch by emailing support@antiocco.com.

For re-routing or holding packages, contact the shipping carrier directly after dispatch.

No signature is required for deliveries, so please ensure your package can be safely received.

For any delivery issues, such as damaged or incorrect items, notify us on the day of delivery at support@antiocco.com.

For lost or damaged shipments of newly purchased products sent from Antiocco, we will coordinate with the carrier to resolve the issue.

For returns or items shipped back by the customer, shipping and delivery are the responsibility of the sender. Antiocco cannot be held responsible for packages that are lost or fail to reach us during return shipping. Customers are advised to use trackable shipping methods and retain proof of shipment.