Question 1

How fast will my order be processed?

Accepted Answer

All non-personalized orders placed before 12:00 PM on non-holiday weekdays are processed within 1-2 business days of being placed. During busy periods (e.g., special campaigns or holiday seasons), processing may take up to 3-4 business days. Please note that we do not process, ship, or deliver orders on Saturdays, Sundays, or the following Dutch public holidays 2025:New Year’s Day (Nieuwjaardag): 1 January 2025Good Friday (Goede Vrijdag): 18 April 2025Easter Sunday (Pasen): 20 April 2025King’s Day (Koningsdag): 26 April 2025 Liberation Day (Bevrijdingsdag): 5 May 2025 Ascension Day (Hemelvaartsdag): 29 May 2025Whit Sunday (Pinksteren): 8 June 2025Christmas (Kerstmis): 25-26 December 2025Delivery time depends on our carrier, FedEx and may be affected by delays such as holidays, weather conditions.Please check FedEx's holiday schedules here.We appreciate your understanding regarding any delays during these periods. For further assistance, please contact us at support@antiocco.com.

Question 2

Can I cancel or modify my order?

Accepted Answer

We process and complete all orders, including personalized items, as quickly as possible. If you need to make changes or cancel your order, please contact us as soon as possible after placing it. We cannot guarantee that cancellations or modifications will be possible, but we will do our best to accommodate your request. Once your order has been shipped, we cannot modify or cancel it.Please ensure you verify your order and delivery address carefully. Antiocco cannot be held responsible for orders shipped to and delivered to incorrect addresses.

Question 3

Product Stock Status

Accepted Answer

At Antiocco, we strive to keep our product stock status updated on our website to provide you with the most accurate information. However, due to high demand or supply chain processes, a product may occasionally be out of stock. Here is how we can assist you in such cases:Stock Check:If a product is marked as “Out of Stock” on our website, it means it is currently unavailable. You can share the product name, desired color and size with us via the “Contact Us” section on our homepage and we will notify you as soon as it is back in stock.Estimated Restock Time:While we cannot provide an exact restock date for out-of-stock items, we typically aim to replenish our inventory within a few weeks. For more details, feel free to reach out to us at support@antiocco.com.Alternative Suggestions:If the product you’re looking for is not available, we would be happy to recommend similar options. Our customer service team is here to help you find the perfect alternative.If you have any questions about stock availability, do not hesitate to contact us. We are committed to making your shopping experience with Antiocco as seamless as possible!

Question 4

How do I order a gift card?

Accepted Answer

At Antiocco, we currently do not offer gift cards. However, we are planning to introduce this option in the future. Stay tuned for updates on our website or social media channels!

Question 5

Delivery Times

Accepted Answer

Once dispatched, delivery times vary by country:Netherlands: 1-3 business daysBelgium and Luxembourg: 2-4 business daysFrance: 3-5 business daysGermany: 2-4 business daysThese are maximum estimates; your order may arrive sooner. Delays due to FedEx operations (e.g., strikes, weather) or customs are beyond our control.

Question 6

Order Tracking

Accepted Answer

After dispatch, you will receive a confirmation email with a FedEx tracking number to monitor your shipment online.FedEx Track and Trace

Question 7

My tracking number says my order is delivered, but I cannot find it.

Accepted Answer

If your package has not arrived by the estimated delivery date, please contact FedEx, our exclusive shipping carrier, to initiate a trace with a trace ID number.Once you have the trace ID, email us at support@antiocco.com with the details. We will follow up within 1-2 business days with updates and next steps. In the meantime, we suggest checking with neighbors or others at your delivery address, as they may have received your package by mistake.Replacing lost items may take up to two weeks while we investigate with FedEx. Please note that Antiocco cannot be held responsible for lost or undelivered packages reported more than 3 weeks after the expected delivery date or 1 month after the original order date.

Question 8

Shipping During Public Holidays

Accepted Answer

At Antiocco, we do not ship products on official Dutch public holidays. While we continue to prepare your products in the background, our shipping provider does not operate during these holidays. As a result, your orders will be dispatched on the first working day following the public holiday.The official Dutch public holidays for 2025 are as follows:New Year’s Day (Nieuwjaardag): 1 January 2025Good Friday (Goede Vrijdag): 18 April 2025Easter Sunday (Pasen): 20 April 2025King’s Day (Koningsdag): 26 April 2025Liberation Day (Bevrijdingsdag): 5 May 2025Ascension Day (Hemelvaartsdag): 29 May 2025Whit Sunday (Pinksteren): 8 June 2025Christmas (Kerstmis): 25-26 December 2025We appreciate your understanding regarding any delays during these periods. For further assistance, please contact us at support@antiocco.com.

Question 9

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.Important Note:To ensure your return requests are processed promptly and smoothly, please submit them to returns@antiocco.com. Our customer service departments aim to provide you with faster and more efficient support by ensuring your requests reach the appropriate team. This helps prevent any delays in your return process and allows us to offer you the best possible assistance.

Question 10

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.Important Note:To ensure your return requests are processed promptly and smoothly, please submit them to returns@antiocco.com. Our customer service departments aim to provide you with faster and more efficient support by ensuring your requests reach the appropriate team. This helps prevent any delays in your return process and allows us to offer you the best possible assistance.

Question 11

Shipping Policy

Accepted Answer

Please check our shipping policy here.Important Note:To ensure your return requests are processed promptly and smoothly, please submit them to returns@antiocco.com. Our customer service departments aim to provide you with faster and more efficient support by ensuring your requests reach the appropriate team. This helps prevent any delays in your return process and allows us to offer you the best possible assistance.

Question 12

Will scratches, tears, or wear occur on Antiocco products?

Accepted Answer

As with any leather product, scratches, tears, or wear may occur during use. Therefore, we recommend using our products with care. Antiocco cannot be held responsible for damage caused by normal wear and tear, such as scratches, stains, or abrasions on the interior or exterior of bags.

Question 13

I received my order and one product was damaged. What now?

Accepted Answer

We are happy to assist with damaged products.Please send photos of the item, a brief description of the damage, your order number and shipping details to support@antiocco.com. We will share the next steps with you as soon as possible. Antiocco may need to inspect the product to determine the best solution and may request to see it before making a final decision. Please note that Antiocco is not responsible for normal wear and tear, such as staining or color fading.

Question 14

Shipping Regions

Accepted Answer

We ship to the Netherlands, Belgium, Luxembourg (Benelux), France and Germany. Currently, we do not offer shipping outside these regions.

Question 15

Shipping Fees and Options

Accepted Answer

Shipping costs depend on the weight of your order and the destination country. The exact fee will be shown at checkout. Here’s an overview:Netherlands: 0-5 kg: €6.95; 5-10 kg: €8.95; additional fees apply for over 10 kg.Belgium and Luxembourg: 0-5 kg: €7.50; additional fees apply for over 5 kg.France: 0-5 kg: €9.00; additional fees apply for over 5 kg.Germany: 0-5 kg: €8.00; additional fees apply for over 5 kg.Free shipping promotions may be available during special campaigns, announced on our website or social media.

Question 16

What shipping options do you have?

Accepted Answer

At Antiocco, we strive to deliver your orders quickly and securely from our facility in the Netherlands. Orders are processed within 1-2 business days after payment confirmation. During busy periods, such as holidays, processing may take slightly longer. We ship Monday through Friday, excluding Dutch federal holidays, using FedEx exclusively for reliable delivery.

Question 17

Customs and Taxes

Accepted Answer

Since we ship within the EU (Netherlands, Belgium, Luxembourg, France and Germany), additional customs duties typically do not apply. Any local taxes or fees, if applicable, are your responsibility.

Question 18

Important Notes

Accepted Answer

Double-check your shipping address before checkout. We cannot replace packages sent to incorrect addresses.Once dispatched, orders cannot be modified or expedited. Address changes must be requested before dispatch by emailing support@antiocco.com.For re-routing or holding packages, contact FedEx directly after dispatch.We do not ship with signature confirmation, so please ensure a safe delivery location.For any delivery issues, such as damaged or incorrect items, contact us within 48 hours at support@antiocco.com. We will work with FedEx to resolve lost or damaged shipments.

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